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Release Notes

Troubleshooting PC Power Management

Power Management functions across your system can sometimes cause performance issues with your system when running VR. We have listed some troubleshooting steps that may help improve your experience.


 

Disabling USB Power Management

If you experience connectivity, audio or display issues while using the wireless adapter with VIVE Cosmos, you need to disable USB power management. Follow the steps below to disable USB power management.

  1. Open VIVE Console and make sure your VIVE Cosmos is connected to the computer using the VIVE Wireless Adapter. The signal bars at the upper-right corner of VIVE Console will only show when VIVE Cosmos is connected to the computer using the VIVE Wireless Adapter.
  2. Right click on Start button, open Device Manager
  3. Find and select Vive Cosmos Multimedia Audio under Sound, video and game controllers
  4. Open View on the menu bar and select Devices by connection
  5. Right Click on the parent Generic USB Hub and open Properties

  6. Go to the Power Management tab
  7. Untick Allow this computer to turn off this device to save power and click OK to confirm.

 

 


 
 

Setting Windows Power Management to High Performance

If you experience performance issues with your system, we recommend you configure Windows to run in High Performance which will maximize your CPU’s power state.

  1. Press Windows + R keys to open the Run dialog.
  2. Type in powercfg.cpl and then press OK to open Power Options.
  3. Under Choose or customize a power plan, select High performance. (You may need to expand the “Show additional plans” section to see it).

 
 


 
 

Setting your GPU’s power management to High Performance

If you experience graphical performance issues, we recommend users configure their GPU a high performance power state. Below are instructions for both AMD and Nvidia GPUs.

  • AMD
  1. Find Radeon Settings icon in your Windows Taskbar. You may need to expand your Taskbar icons.
  2. Right-Click on the Radeon Settings icon, hover over Graphics Profile and select Optimize Performance.

 

  • NVIDIA
  1. Right-Click on your Desktop. In the context menu, open Nvidia Control Panel.
  2. In the Nvidia Control Panel, open Manage 3D settings via the left hand menu.
  3. Under Global Settings, scroll down to Power management mode, select Prefer maximum performance. Then click Apply to confirm the settings.